Our wide property portfolio, caring ethos and emphasis on prompt communication with both landlords and tenants is highlighted in a newly-published profile of Letters Property Management Ltd by software provider Goodlord.
Managing Director Anya Mathewson tells how she has built the independent and firmly local business on providing clients with solid advice based on experience of the short and long-term letting market, as well as student lets, plus almshouse and block management.
The variety of properties on Letters’ books reflects the diversity of York’s inhabitants, from those who call it home, to the many tourists who visit and the students at its two thriving universities, Anya says.
She adds: “It’s good to be able to say to prospective landlords that we offer everything and we have the experience to provide advice on all of these areas.
“We’ve found that landlords really want knowledge of both the local market and York itself, and there are very few agencies who can say they’re truly local.”
The article, part of a series sharing advice, thoughts and insights on an evolving lettings industry, notes how Letters has specialised departments focusing on each area of the business, to deliver the best service to every client.
Anya says: “They’re very different, but they do knit quite nicely together in terms of being able to offer both to landlords and be a real one-stop shop. We have some landlords who might have one of each – a holiday let and a residential let.”
Efficient communication across all areas of the business, so every client is kept well-informed, is a priority shared across the city centre-based company.
Anya says: “We’ve built our reputation on providing a professional, friendly service that both landlords and tenants can trust. As a team, we’ve talked about how we’d like to be treated and agreed the most disappointing experience is when somebody lets your down.”
“Most of our new business comes through word of mouth and that’s because every system and procedure is built on providing the best service we can, using the latest technology and keeping an eye on the market so we match services to the local demand at all times.”
See the full article here.