Meet the team

A personal touch combined with professionalism and attention to detail. We know the blocks we manage are people's homes.

letters block management

Experienced, thorough and professional

Letters has wide experience of looking after the communal areas of blocks of flats and mixed use developments on behalf of freeholders, residents and occupiers.

We ensure all relevant fire, health and safety legislation is adhered to, and maintain the grounds and upkeep of all shared facilities. Our service is tailored to each client’s need, but examples include: general cleaning of communal areas; overseeing communal refuse; security; car parks and footpaths, and insurance.

We act on behalf of the freeholder or Residents’ Management Company to prepare annual budgets, collect service contributions and keep the book keeping and accounts up to date, in accordance with RICS rules and regulations.

Letters’ independence means it doesn’t follow a corporate path. The staff are very close and we all agree our clients are the main focus.

Block Property Manager

Laura Street AssocRICS, MNAEA (Comm)

Laura liaises with freeholders and residents of communal areas of blocks of flats and mixed use developments to ensure shared areas are well-maintained. She has several years’ experience of both commercial and residential property management, ensuring clients are kept well-informed and their expectations are met. No two managed blocks are the same and Laura enjoys working to deliver a bespoke, first class service at a realistic price.

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It’s satisfying when I’m able to liaise with owners and contractors to resolve any problems in a quick time-scale.

Property Manager (Block Management)

Mike Cole

Mike makes regular site visits to ensure the residential blocks we manage comply with safety regulations, are clean and in good repair. He is the team’s fire safety expert and works closely with our appointed Fire Risk Assessor. Mike also liaises with management committees and contractors to see that facilities are maintained to the highest standards, addressing specific concerns as well as coordinating routine maintenance and larger projects.

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We give 110% to ensure owners don’t have to worry about the maintenance of anything outside their front door.

Property Finance Manager (Block Management)

Jeanie Gilroy

Jeanie is our block management accounts maestro, who makes sure the books balance and everyone’s happy. She’s the person who invoices owners for service charges and ensures contractors are paid for their work. Jeanie, who been with us since 2011, says the best part of her job is the people she works with.

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We’re a small team who work together very efficiently: any issues that arise are dealt with straight away with clear communication.

Property Administrator (Block Management)

Amelia Risi

Amelia ensures the communal areas of residential blocks we manage are safe and pleasant places to be. She makes regular visits to check that everything is in good order and responds to maintenance issues raised by owners, arranging for any work to be carried out by our reliable team of contractors.

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With Letters you get professional care with the personal touch… we’re not a corporate machine.

Managing Director

Anya Mathewson LLB (Hons)

Anya firmly believes that Letters’ independence, caring ethos and consistently high standards have made it the successful company it is today. Her focus on meeting the individual needs of each client, rather than taking a blanket approach to block management, is supported by dedicated staff who share her commitment to making Letters the go-to company for property management in York. Anya is a law graduate who worked in Finance and IT for international oil companies before joining Letters as Finance Manager in 2002. She took over the company in 2006 and has since built it up with the help of valued colleagues and contractors who share her professionalism, approachability – and willingness to go the extra mile.

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