Owners’ Q&As

Our experienced team is very happy to help with any aspects of running a holiday let, so do contact us with any queries.  We’ve answered some of the frequently asked questions below:

What sort of property lets best to holiday guests?

A good location, ideally with parking, is always attractive. That said, some people prefer to be in the centre of things, others like a quiet retreat. What everyone wants is a property that’s clean, well-maintained and well-presented.

What must I provide for the guests? 

A home from home – nothing short of what you would expect to relax and live comfortably. This includes all bed linen and towels and electrical appliances.

Should I install WiFi or Sky? 

We would highly recommend WiFi – it is very much expected and required by most guests. Sky is not essential but is a bonus which could attract extra guests.

What happens with the keys and meeting the guests? 

Housekeepers provide a meet and greet service during sociable hours. A key box is an excellent alternative which can allow for flexible/late and Sunday arrivals.

Do you take a deposit from the guests? 

A 20% deposit (non-refundable, except at owner’s discretion for exceptional circumstances) is taken at the time of booking. Full payment is taken four weeks before arrival. This includes a security bond payment which is refunded after departure as long as all is left in good order.

What if I want to use the property for my family and friends?

You are free to use the property as you wish. All we ask is that you inform us so we can block out the availability calendar. If you require housekeeping or wish us to charge friends or family, we are happy to do so, and will charge accordingly.

What insurance do I need? 

Owners of holiday lets are legally required to take out public liability insurance. They also must have a fire risk assessment, annual gas safety inspection and a legionella report. Annual PAT testing, to ensure that all electrical equipment and appliances are safe to use, is highly recommended

How and when am I paid? 

Owners receive a monthly statement showing payments received for bookings, plus commission and housekeeping charges and any maintenance invoices. Everything is clearly itemised and VAT shown. Payments are made into the owner’s bank account a day or so later.

If I am not happy with your service, who do I speak to?

Just call the office; one of our senior management team is usually available or will respond promptly.  If we can’t resolve the issue then our Customer Complaints Procedure can be found here.

If you have outstanding questions, our experienced and knowledgeable staff will be happy to help. As a flexible local company, we can meet you day or evening, weekday or weekends to carry out a no-obligation valuation of your property. Contact us

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