Frequently asked questions

We’ve compiled a list of questions landlords often ask, with answers from our experienced team

What do I need to do to make my property lettable?

Our experienced letting agents offer comprehensive advice on how to prepare your property, from easy fixes like improved ‘kerb appeal,’ to any work required to meet legal obligations.

What health and safety legislation will apply to my property?

Landlords’ legal responsibility to ensure their property is safe is reflected by required certificates and checks on gas safety, electrical safety, smoke alarms and more. We can talk to you through these as well as look after it all for you as part of our managed service.

Do I need to let my mortgage lender know?

If you have an owner-occupier mortgage, you must seek consent from the mortgage lender and insurance provider.

Should I let my property furnished or unfurnished?

This depends on the size and location of the property. The majority of homes in York are let unfurnished but some properties are more popular furnished. We can discuss the pros and cons with you.

How do you market the property?

We advertise on all the major property portals including Rightmove, Zoopla and OnTheMarket, as well as our own website and office window, and we place a Letters To Let sign in front of your property. We have a tenant database of people looking to rent in York.

What checks do you carry out on prospective tenants?

We know that selecting a good and reliable tenant is vital so our thorough vetting process includes employment and landlord references as well as credit checks. Under the Immigration Act we also ensure that any tenants have the right to remain in the UK by checking passports and visas (known as The Right To Rent)

Do you take a deposit from tenants and if so, what happens to it?

We do take deposits and these are protected in line with legislation. Depending on the service you have with us, we can protect the deposit on your behalf and issue the correct documents to tenants.

Who deals with the maintenance of the property?

We can deal with all of your property maintenance under our managed service. This includes a 24/7 online problem reporting system which explains how tenants can fix simple issues themselves and creates detailed reports which our staff can send on to contractors to save time and ensure clear communication. If you prefer to look after the property yourself then the tenants would contact you for any maintenance issues. There are certain areas of maintenance which legally must be maintained by landlords including sanitaryware, heating and lighting.

Who is responsible for the utilities?

Usually the tenant pays for utilities such as electricity, gas, water and broadband. We will make this clear in the tenancy agreement.

If I am not happy with your service, who do I speak to?

Just call the office; one of our senior management team is usually available or will respond promptly.  If we can’t resolve the issue then our Customer Complaints Procedure can be found here.

Still have questions to ask? Our experienced and knowledgeable staff will happily answer these and more while carrying out a no-obligation valuation of your property. As a flexible local company, we can meet you day or evening, weekday or weekends. Contact us

If you are a first-time landlord we may end up chatting for 1-2 hours. There are over 150 pieces of housing legislation relating to renting of properties so it is vital you have an appreciation of the implications of these. We are more than happy to help.

Why let with Letters?

Read the Government’s How to Let guide for landlords here